We are dedicated to safeguarding your privacy online. These Terms and Conditions apply exclusively to orders placed for goods listed on our website, www.ellalan.co.uk.

Please read these terms carefully before making a purchase. They do not affect your statutory rights. By using this website, you agree to be bound by these Terms and Conditions, which govern all transactions on the site, excluding any other terms. If you do not agree, please discontinue use of the website immediately.

No part of this website is intended to constitute a contractual offer capable of acceptance. Your order is a contractual offer, and our acceptance occurs when we send you a dispatch email indicating that your order has been fulfilled and is on its way to you.

Definitions and Interpretation

  1. Age Restrictions

Individuals under 18 should use this website only with adult supervision. Payment information must be provided by or with the permission of an adult.

  1. Business Customers

These Terms and Conditions do not apply to customers purchasing goods for business purposes. If you are a business customer, please contact us at [email protected] .

  1. International Customers

If you order goods from outside the UK, import duties and taxes may apply upon arrival. Ellalan is not responsible for these charges, and we do not provide estimates. As the purchaser, you are the importer of record and must ensure compliance with local laws. Goods may be inspected upon arrival, and we cannot guarantee tamper-free packaging.

  1. Intellectual Property
  1. All content on this website, unless uploaded by users, including text, graphics, logos, images, and software, is owned by Ellalan or relevant third parties.
  2. By using this website, you acknowledge that such material is protected by applicable UK and international intellectual property laws.
  3. You may not reproduce, copy, distribute, or reuse material from this website without express written permission from Ellalan.

 

  1. Third-Party Intellectual Property
  1. Unless otherwise stated, all intellectual property rights in product images and descriptions belong to the respective manufacturers or distributors.
  2. You may not reproduce or reuse such material without express written permission from the relevant manufacturer or supplier.
  1. Links to Other Websites
  1. This website may contain links to other sites not controlled by Ellalan. We assume no responsibility for their content and disclaim liability for any loss or damage arising from their use.
  2. Inclusion of a link does not imply endorsement of the site or its controllers.
  1. Links to This Website

You may link to the homepage of www.ellalan.co.uk without prior permission. Deep linking requires express written permission.

  1. Use of Communication Facilities

When using any inquiry forms or systems on this website, you must:

  • Not use obscene or vulgar language.
  • Not submit unlawful or objectionable content.
  • Not impersonate others, especially employees of Ellalan.
  • Not use our system for unauthorized mass communications (spam).

Ellalan reserves the right to monitor all communications made through our system.

  1. Accounts

To purchase goods, you must create an account containing personal details and payment information. By using this website, you affirm that:

  • All information submitted is accurate and truthful.
  • You have permission to submit payment information.
  • You will keep this information updated.

Do not share your account details. Ellalan is not liable for losses resulting from shared account information. If you suspect unauthorized access, contact us immediately.

  1. Termination and Cancellation

Both you and Ellalan can terminate your account. If we terminate your account, you will be notified by email. We reserve the right to cancel purchases before processing payment and dispatch.

  1. Goods, Pricing, and Availability

While we strive for accuracy in product representations, Ellalan is not responsible for variations. Prices are subject to change, and all pricing information is correct at the time of posting. VAT is included in prices.

Delivery options are available only if orders are placed before 2 PM, Monday to Thursday. We cannot be held responsible for missing goods if delivery instructions are left without a signature.

  1. Returns Policy

We aim to provide high-quality goods. Returns are subject to the following conditions:

  • Certain items, such as beauty products and food items, are excluded from returns.
  • Unopened goods may be returned within 7 days for a refund or replacement, subject to inspection.

Refunds will be processed via the original payment method, minus any applicable charges.

  1. Privacy

We are committed to protecting your privacy. Information collected will be used lawfully and in accordance with applicable data protection laws. We may transmit information to third parties to authenticate your identity and authorize transactions.

  1. Disclaimers

Ellalan makes no warranties regarding the website’s performance or accuracy. We are not liable for any losses arising from the use of the website.

  1. Changes to Terms

Ellalan reserves the right to change these terms without notice. Changes will take effect upon posting on the website.

  1. Availability of the Website

The service is provided as-is. We do not guarantee that the website will be free from defects, and we accept no liability for disruptions due to external causes.

  1. Limitation of Liability

To the maximum extent permitted by law, Ellalan is not liable for any direct or indirect loss or damage arising from the use of the website. Nothing in these terms excludes liability for death or personal injury due to negligence.

  1. No Waiver

Failure to exercise any right or remedy does not constitute a waiver of that right.

  1. Notices

All notices should be sent to our premises with a copy via email to [email protected] .

  1. Law and Jurisdiction

These terms are governed by the laws of England and Wales, and both you and Ellalan submit to the exclusive jurisdiction of the courts of England and Wales.

  1. Response Times

We aim to respond to all queries within 1-2 business days.

  1. Unforeseen Circumstances

Cancellations or variations may occur due to unforeseen circumstances beyond our control.

  • Ellalan email: [email protected]
  • Customer Support Hours: Mon to Sun – 9 AM to 5 PM (Excluding UK bank holidays)